As a Customer Service Specialist at MNTrading you are responsible for helping (new) customers with questions and complaints about the product and service of the company. You'll receive these via Twitter and Discord, but mainly via email and LiveChat. Since MNTrading offers crypto content, the organization is looking for someone with crypto affinity; you can also develop into the role of an analyst.  

MNTrading offers three different informative and advisory subscriptions in the field of crypto. The questions you'll receive are mainly about the prices, conditions and differences between these subscriptions whereas the complaints you’ll deal with are mainly about the subscriptions’ content. You deal with them by identifying what the customer is dissatisfied with and what is needed to resolve it. You also consult with the Operations Director on how to deal with the complaints.

You'll also be processing new subscriptions, which clients have purchased at MNTrading. These orders are received at WooCommerce, where you manually complete the status of the members' orders. You'll also update the subscriptions of the members, by updating the Discord username and Disco ID. If the members have not yet submitted their Discord ID, you will send them an email to request their Discord ID again. Without a Discord ID, they will not be able to access MNTrading's private Discord group. 

You also work on various internal projects, for example, on the outflow of cancelled subscriptions. You collect and deliver documents so your team members can use the right information. The role you take on within these projects depends on your background and expertise. You are expected to want to develop yourself further and to be proactive in this regard.

Together with the Operations Director you form the Customer Service team. Furthermore, you regularly work together with the Marketing team: you will also refer customers to them for specific newsletter questions.