Customer Service Specialist

Vacancy closed

Customer Service Specialist

MN Trading Amsterdam

What is required?

  • MBO/HBO working and thinking level
  • At least 1 year of customer service experience
  • Precise, independent and enterprising
  • Good command of the Dutch and English languages, both oral and written
  • You are customer oriented, clear and analytically strong
  • You live within traveling distance of Amsterdam
  • Some affinity with crypto

What will you get?

  • €1.900 - €2.900 gross p/m (based on knowledge and experience)
  • 32 to 40 hours working week
  • Up to 26 days of holiday
  • Courses and training opportunities in the field of crypto
  • Laptop, business card and home working facilities
  • Company fitness

What will you do?

  • 50% Handling customer questions and complaints
  • 20% Processing and tracking new orders
  • 15% Internal consultation
  • 15% Project support

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Ask a question directly

Emma Sikkens

Operations Manager - MNTrading


As a Customer Service Specialist at MNTrading you are responsible for helping (new) customers with questions and complaints about the product and service of the company. You'll receive these via Twitter and Discord, but mainly via email and LiveChat. Since MNTrading offers crypto content, the organization is looking for someone with crypto affinity; you can also develop into the role of an analyst.  

MNTrading offers three different informative and advisory subscriptions in the field of crypto. The questions you'll receive are mainly about the prices, conditions and differences between these subscriptions whereas the complaints you’ll deal with are mainly about the subscriptions’ content. You deal with them by identifying what the customer is dissatisfied with and what is needed to resolve it. You also consult with the Operations Director on how to deal with the complaints.

You'll also be processing new subscriptions, which clients have purchased at MNTrading. These orders are received at WooCommerce, where you manually complete the status of the members' orders. You'll also update the subscriptions of the members, by updating the Discord username and Disco ID. If the members have not yet submitted their Discord ID, you will send them an email to request their Discord ID again. Without a Discord ID, they will not be able to access MNTrading's private Discord group. 

You also work on various internal projects, for example, on the outflow of cancelled subscriptions. You collect and deliver documents so your team members can use the right information. The role you take on within these projects depends on your background and expertise. You are expected to want to develop yourself further and to be proactive in this regard.

Together with the Operations Director you form the Customer Service team. Furthermore, you regularly work together with the Marketing team: you will also refer customers to them for specific newsletter questions.

If you enjoy talking to many different customers about crypto, and find it challenging to listen carefully and receive several questions at the same time, then this is a job for you.

Working week

Customer Service Specialist

On an enjoyable day, you receive positive feedback back from a client. A client thanks you for your help, and is happy with the community MNTrading has built.

On a less enjoyable day, you have to deal with many different complaints. The customer informs you they are not satisfied with the content. You discuss this with the Operations Director, and try to come up with a suitable solution.

  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00
    • Lunch
    • Handling customer queries via Live Chat, e-mail, HubSpot and Discord
    • Handling customer compliants
    • Project support
    • Meeting with Director of Operations
    • Handling customer queries via Live Chat, e-mail, HubSpot and Discord
    • Handling customer compliants
    • Handling customer queries via Live Chat, e-mail, HubSpot and Discord
    • Meeting with Marketingteam
    • Lunch
    • Handling customer queries via Live Chat, e-mail, HubSpot and Discord
    • Handling customer compliants
    • Handling customer queries via Live Chat, e-mail, HubSpot and Discord
    • Project support

Firsthand experience

A new customer applies for a gold subscription. How do you ensure that this new order is processed?

Once the customer has purchased the subscription, this is added to the New Beginners Sheet. All relevant information about the customer can be found in this sheet, such as the type of subscription and the start and payment dates.

You send an introductory message to the new customer and welcome them. You also ask for the customer's Discord data so that you can add this to the appropriate Discord group. If you still don’t get a response after a few days, you send a reminder.

You make a note of when a reply has been given and whether the customer needs help. You also continue to update the New Beginners Sheet by processing canceled and renewed subscriptions. You may provide this data for certain internal projects.

You work on constantly improving the customer journey. So you use developments around the new customer to optimize this customer journey.


MNTrading is working on a personal development plan with an official budget. Among other things, this budget finances courses and training, that promote the development and growth of employees. Currently, MNTrading is still in the start-up phase, so the ways an employee can develop, depends on his or hers own initiative.

Customer Service Specialist

Working at MN Trading

MN Trading, a division of The EMN Group and co-founded by crypto expert Michaël van de Poppe, specializes in the world of cryptocurrency. The organization consists of three main branches: MN Trading Consultancy, MN Capital, and CM Academy.

MN Trading Consultancy offers personalized guidance to make the complex world of digital assets more accessible, aiming for the growth of client portfolios and risk minimization. MN Capital, active since 2021, invests in promising Web 3 startups, with a focus on fostering innovation in the crypto sector.

CM Academy provides educational courses for crypto enthusiasts, from beginner to advanced levels. Together, these branches offer a comprehensive approach to cryptocurrency, focusing on education, investment, and innovation. The EMN Group's goal is to streamline access to the crypto market by supporting investments and spreading knowledge.

For many more vacancies check our Dutch job overview

  • HQ in Amsterdam
  • International customer base
  • 25% / 75%
  • Average age is late twenties
  • 5 co-workers


Michaël van de Poppe (31) - Founder MN Trading

Why did you decide to work for this company?
I founded MN Trading because I want to offer a stable future for people who wish to invest in the crypto industry. Investing in crypto can be risky and stressful, requiring a large amount of knowledge and experience. We provide this knowledge and experience with the goal of making investing in crypto easier and more accessible for people. From this perspective, we aim to make an impact on the lives of our customers, and with that, I am incredibly motivated to work and grow with MN Trading.

What was your previous job?

What do you do in your spare time?
Going out for dinner, playing sports, watching soccer, traveling and read books

Esmee Sikkens - CEO MN Trading

Why did you decide to work for this company?
Working at MN Trading offers numerous opportunities for personal growth and development due to the startup environment, where employees can grow with the company and enhance their skills. As MN Trading is involved in crypto trading, it's important to have an interest in the crypto sector, allowing employees to pursue their passion and build expertise.

Application process

You send in your application
± 10 days
First meeting with Supervisor
Second meeting with Managing board

Interesting job?